RETURNS

Clearance and Bazaar items are Final Sales

At URBAN HIJAB®, we stand behind our products.  If for any reason you are not 100% satisfied with your selection, we offer you a 7-day return policy so that you may shop with confidence.

We will refund the purchase price or exchange the item, whichever you prefer.  The original processing and shipping fees are not refundable.  If the return is the result of our error, we will pay the original and return processing and shipping fees.

Returns

You will be provided with a reference number that is to be attached to your item upon return.

  1. Inspect all items upon receipt.
  2. If you wish to exchange or return, e-mail us explaining clearly the situation and what you wish to receive in exchange.
  3. The unwanted merchandise should be returned in the same packaging and condition as it was sent to you. The item must be in an untailored, new, or unwashed state.
  4. You will be issued a Delivery Confirmation number to be used with your return. You must use the Delivery Confirmation as we cannot be held responsible for goods lost in transit.

A return received later than 7 days but before 14 days qualifies for store credit.

Delivery refusal for any reason other than damage or defect may result in a 25% service fee.

There is NO refund and NO exchange on Clearance and Bazaar items.

Custom-made and personalized items cannot be canceled or returned; however, in the event, your items arrived in a damaged state, we will happily send you an exact replacement at no additional cost.  Custom-made items include but may not be limited to; hemmed sleeves, pants, skirts and dresses and waist adjustments for pants and skirts.